Standard Agreement Between Fan and Creator

Last Updated: June 7, 2024
This standard agreement between the Fan and the Creator sets out the terms that govern each transaction between a Fan and a Creator on Fancentro.
  1. Definitions.
    In this agreement, the following definitions apply:
    “Content” means any material uploaded to Fancentro by any User (whether a Creator or a Fan), including any photos, videos, audio (for example, music and other sounds), livestream material, data, text (including comments and hashtags), metadata, images, interactive features, emojis, GIFs, memes, and any other material.
    “Creator” means a User who has set up their Fancentro account as a Creator account to post Content on Fancentro to be viewed by other Users.
    “Fan” means a User who follows a Creator and can view the Creator’s Content.
    “Fancentro” means the website located at www.fancentro.com.
    “Fancentro Fee” means the fee charged to Creators in accordance with the Creator Supplement.
    “Fan/Creator Transaction” means any transaction between a Fan and a Creator on Fancentro by which access is granted to the Creator’s Content, including in any of the following ways: (1) a Subscription, (2) payments made by a Fan to view a Creator’s pay-per-view Content (pay-per-view media and pay-per-view live stream), and (3) use by the Fan of the fan interaction function on a Creator’s account.
    “Fan Payment” means any payments made by a Fan to a Creator (1) for a Fan/Creator Transaction or (2) as a tip for the Creator. This term solely encompasses the base amount paid by the Fan and expressly excludes VAT or any other Taxes, which are added at checkout. Additionally, this term does not include any transaction fees associated with the use of specific payment methods, which are also incurred at checkout.
    “Referring User” means a User who participates in the Fancentro Referral Program.
    “Relevant Content” has the meaning set out in section 5.
    “Subscription” means a Fan’s subscription to a Creator’s account.
    “Tax” includes all forms of tax and statutory, governmental, state, federal, provincial, local government, or municipal charges, duties, imposts, contributions, levies, withholdings, or liabilities, including value-added tax, sales tax, and use tax, wherever chargeable.
    “User” means any user of Fancentro, whether a Creator or a Fan or both (also referred to as “you” or “your”).
  2. Applicability.
    Each time a Fan/Creator Transaction is initiated on Fancentro, this agreement will apply to the exclusion of any other terms that the Fan or Creator may propose, and this agreement legally binds the Fan and Creator participating in the Fan/Creator Transaction.
  3. Parties.
    The only parties to this agreement are the Fan and Creator participating in the Fan/Creator Transaction. Neither Centro Publisher Limited nor any of its parent or subsidiary companies is a party to this agreement and neither Centro Publisher Limited nor any of its parent or subsidiary companies grants any rights for, nor participates in, any Fan/Creator Transaction, except that Centro Publisher Limited or any of its parent or subsidiary companies may act as a payment intermediary in accordance with the Creator’s and Fan’s instructions set out in section 4 of this agreement.
  4. Pricing and Payment.
    By entering into a Fan/Creator Transaction, the Fan shall pay the Fan Payment applicable to the relevant Fan/Creator Transaction in accordance with the pricing published in the Creator’s account plus any applicable Tax and transaction fees (if applicable to the payment method used by the Fan). The Fan and Creator participating in the Fan/Creator Transaction hereby authorize Centro Publisher Limited or any of its parents or subsidiaries to act as a payment intermediary and to collect, hold, and process the Fan Payment and any applicable Tax and transaction fees, to deduct the Fancentro Fee, and to pay out the sums due to Creators and (if applicable) Referring Users, as described in the Creator Supplement. and the Referral Program Terms.
  5. Content License.
    Once the Fan has made the Fan Payment for a Fan/Creator Transaction, the Creator hereby grants the Fan a limited license to access the applicable Content of that Creator to which the Fan/Creator Transaction relates (“Relevant Content”). This license is nontransferable, nonsublicensable, and nonexclusive, and allows the Fan to access and view the Relevant Content on the Fan’s personal device and through a normal web browser (and to make a temporary copy of that Content only to the extent that this is an incidental and technical process forming part of the Fan’s accessing the Content (i.e., caching)), in accordance with the Fancentro Acceptable Use Policy.
  6. Content Ownership.
    The Fan participating in the Fan/Creator Transaction acknowledges that the Relevant Content license provided in section 5 of this agreement does not result in the Fan acquiring any rights in the Relevant Content, which rights will be retained by the Creator of the Relevant Content.
  7. License Termination.
    The license granted to a Fan for the Relevant Content will terminate automatically without notice in the following circumstances:
      1. if the Fan Payment related to the Fan/Creator Transaction was unsuccessful or is charged back or reversed for any reason;
      2. as to pay-per-view Content, once the Fan has finished viewing the Content;
      3. as to Subscriptions, at the end of the subscription period, unless the Subscription is configured to automatically renew as described in the Terms-of-Service Agreement;
      4. if the Fan’s User account is suspended or terminated for any reason;
      5. if the Fan breaches the Fancentro Acceptable Use Policy (whether as to the Relevant Content or at all);
      6. if the Content is removed from the Creator’s account; or
      7. if the Fan closes their Fancentro User account.
  8. Cancellation and Refunds
    As to every Fan/Creator Transaction:
    1. The Fan acknowledges that the Fan/Creator Transaction will result in a supply of the Relevant Content to the Fan before the end of 14 days from the date when the Fan/Creator Transaction is entered into, and the Fan gives their express consent to this and confirms to the Creator that they are aware that any statutory right to cancel the Fan/Creator Transaction that the Fan has under law will be lost.
    2. This agreement does not affect any statutory right to receive a refund from the Creator that a Fan may have under law.
  9. Creator and Fan Obligations.
    As to every Fan/Creator Transaction:
    1. The Fan and the Creator participating in the Fan/Creator Transaction shall comply at all times with the Fancentro Acceptable Use Policy for the Relevant Content, including when accessing, viewing, and interacting with it.
    2. The Fan participating in the Fan/Creator Transaction shall make the Fan Payment required to access, view, or interact with the Relevant Content, and shall not initiate a chargeback other than if the Fan disputes the Fan/Creator Transaction in good faith.
    3. The Creator participating in the Fan/Creator Transaction shall make the Relevant Content available to the Fan once the Fan has made the Fan Payment applicable to the Relevant Content, including by producing any custom Content in accordance with the terms agreed to by the parties at checkout.
    4. The Creator states that it possesses all necessary rights in the Relevant Content sufficient to license it to the Fan in the territory in which the Fan will be accessing or viewing the Relevant Content and has obtained all permissions and consents needed to grant the license in section 5 of this agreement.
    5. The Creator is solely responsible for creating and uploading the Relevant Content. The Creator provides no guarantees that it will continue to create and upload Relevant Content on an ongoing basis.
    6. Unless there has been negligence or other breach of duty by the Creator, the Fan’s accessing of the Creator’s Content is entirely at the Fan’s own risk.
  10. No Guarantees.
    The Fan participating in the Fan/Creator Transaction acknowledges that Creators may add and remove Content at any time from their Creator account, and that Creators have the discretion to decide what sort of Content to make available on their account. In addition, the Fan participating in the Fan/Creator Transaction acknowledges that there might be circumstances where it is not possible for the Fan to access Relevant Content to be provided under the Fan/Creator Transaction, including:
      1. if the Creator’s account is suspended or deleted;
      2. if the Fan’s account is suspended or deleted;
      3. if the availability of any part of the Fancentro website is suspended or inaccessible; or
      4. if the Creator cannot create or upload Relevant Content in the future.
  11. Governing Law and Dispute Resolution
    1. Marshall Islands law governs all adversarial proceedings arising out of the subject matter of this agreement. The Fan may also rely on mandatory rules of the law of the jurisdiction where the Fan lives.
    2. As the exclusive means of initiating adversarial proceedings to resolve any dispute arising out of the subject matter of this agreement, a party may demand that the dispute be resolved by arbitration administered by Arbitration Resolution Services, Inc. (ARS) (or a similar online dispute resolution provider if ARS is not available) in accordance with its arbitration rules available at www.arbresolutions.com, and each party hereby consents to any such dispute being so resolved. Judgment on any award rendered in any such arbitration may be entered in any court having jurisdiction.
    3. Any disputes not subject to arbitration must be brought in the courts of competent jurisdiction where the Fan lives.